Keep billing through the dinner rush.
Mezbaan Rasoi is for owner-run restaurants: offline billing, a captain app, kitchen display and QR orders in one account, so the counter keeps working on a busy evening.
For standalone restaurants, and inside Mezbaan Haveli for hotel restaurants.
Mezbaan Rasoi
Bills keep printing when the internet does not
Losing billing on a busy evening is the biggest operational risk for a restaurant. Mezbaan Rasoi is built so the counter keeps working offline.
- Bills and kitchen tickets print on the local printer during an outage.
- The invoice series stays unbroken and syncs when the connection returns.
- Once your payment gateway is connected, a dynamic UPI QR closes the bill when the payment lands; offline, the cashier records the reference to check later.
- Shift close compares expected and counted cash and notes the reason for any difference.
| Bill | Time | Paid by | Sync |
|---|---|---|---|
| 04468 | 13:31 | UPI, auto | Synced |
| 04470 | 13:40 | UPI, auto | Synced |
| 04471 | 13:45 | Cash | On device |
| 04472 | 13:49 | Cash + card | On device |
| 04473 | 13:52 | UPI, to check | On device |
From the table to the right kitchen station
Captains order on the Android app, guests can order from a QR menu, and every ticket goes to the station that cooks it.
- Kitchen order tickets print on the local printer, even offline.
- QR orders wait for a staff member to accept them, so wrong or duplicate orders never reach the kitchen.
- Each ticket shows where it came from: captain app, QR, counter or delivery partner.
- An out-of-stock switch takes a dish off the menu during service.
Paneer tikka ×1, Dal makhani ×1, Butter naan ×3, Sweet lassi ×2
Tandoor
Captain app
Cooking
Main kitchen
Captain app
Cooking
Beverages
QR, accepted
New
A QR order reaches the kitchen only after a staff member accepts it. Tickets older than 15 minutes turn red for the expediter.
What Mezbaan Rasoi runs
The same restaurant module runs inside Mezbaan Haveli for hotel restaurants.
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Floor plan and orders
Live tables, merges and splits, captain ordering and kitchen tickets.
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Offline billing and captain app
Android captain and billing app; bills and tickets continue offline.
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Automatic UPI confirmation
Dynamic QR that confirms the payment itself, so nobody has to check it by hand. Needs the payment gateway to be connected.
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Kitchen display and QR orders
Station screens, late-ticket highlights and staff-accepted QR orders.
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Reservations and waitlist
Bookings, quoted waits, no-shows and a table-ready WhatsApp message.
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Basic inventory and recipes
Automatic stock deduction, par-level alerts, wastage and basic food cost.
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Delivery as its own channel
Aggregator orders through an integration partner, tracked separately.
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Customers and feedback
Repeat rate, phone capture with consent, feedback links and complaints tracked to resolution.
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Item profitability and full inventory
Drill-downs, purchase orders, stock counts and full food cost.
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Birthday and win-back campaigns
Only for guests who have given consent.
Your customers stay yours
Aggregators keep the guest data. Mezbaan Rasoi keeps your own customer list, with consent recorded for every phone number you capture.
Recognise regulars
Repeat rate, visits and last visit for each customer, so staff know who is coming back.
Hear complaints early
Every complaint raises an owner alert and stays open until someone resolves it.
Book a demo or start a pilot.
Mezbaan is for owner-run hotels, restaurants and hotels with their own restaurant, and the teams who run them. Tell us about your business and we will walk you through the product, or set up a pilot at your property.