Everything Mezbaan does

• Room grid and reservations

  Every room by date: stays, confirmed bookings, tentative holds that expire and out-of-order rooms.

• Rooms, rates and availability

  Room types, rate plans such as EP, CP and MAP, and live availability.

• Check-in and checkout

  From arrival to one checkout statement, with advances and payments on the folio.

• Housekeeping status

  Dirty, clean, inspected or out of order for every room, updated as staff work.

• Night audit

  Posts room charges and closes the day, so tomorrow starts clean.

• Meal-plan entitlements

  Tomorrow’s included breakfasts are counted for the kitchen from CP and MAP bookings.

• Advance payment links

  Send a payment link on WhatsApp to confirm a hold, paid into the hotel’s own payment account once the gateway is connected.

• Direct booking engine

  Guests book on the hotel’s own page or WhatsApp link, see live rates and pay an advance; the booking lands on the room grid.

• Channel manager

  Connect a channel-manager partner to bring OTA bookings onto the room grid. Staff can also enter OTA bookings by hand.

• One guest profile

  A guest who stays and dines has one profile. The owner sees both units; hotel and restaurant staff see only their own.

• Segments and VIP arrivals

  New, repeat, VIP and inactive guests, with upcoming VIP and repeat arrivals for the team.

• Enquiry pipeline

  Stages, lost reasons and a follow-up owner for each enquiry, including weddings and groups.

• Consent records

  Consent is recorded with time, place and the wording shown. Marketing stays off without it.

• Guest data requests

  Access, correction and erasure requests start from the guest profile and are tracked to their deadlines.

• ID documents

  ID documents are stored encrypted, every view is logged, and they are deleted after the retention limit.

• Feedback and complaints

  A post-visit feedback link, an owner alert on every complaint, and a status kept open until it is resolved.

• Phone capture with consent

  Restaurants build their own customer list at the counter, with consent recorded for each number.

• Menu and floor plan

  Live tables with free, occupied, bill printed and cleaning states, plus merged tables.

• Captain ordering

  Captains take orders at the table and send them to the kitchen.

• Kitchen order tickets (KOT)

  Orders print as kitchen tickets; a void after a ticket needs a manager PIN.

• Room service

  Room-service orders run as their own unit with their own figures.

• Android captain and billing app

  Captains and cashiers keep working on an Android device, including during an outage.

• Kitchen display

  Station screens route tickets by item, show each ticket’s source and highlight late tickets.

• QR ordering

  Guests order from a QR menu; an order reaches the kitchen only after a staff member accepts it.

• Reservations and waitlist

  Bookings, quoted and actual waits, no-show tracking and a table-ready WhatsApp message.

• Delivery aggregators

  Delivery orders arrive through an integration partner and are tracked as their own channel.

• Basic inventory and recipes

  Stock deducted through recipes, par-level alerts, wastage records and basic food cost.

• GST bills

  GST bills with an optional, editable service charge and round-off.

• Tax engine with effective dates

  Rules per property, outlet and item, with effective dates so a rate change can be scheduled. Confirm them with your chartered accountant.

• Separate GST invoice per unit

  The hotel and each restaurant issue their own GST invoice, even when the guest gets one statement.

• Payments

  UPI, card, cash, split or room charge. Until the payment gateway is connected, staff record UPI references by hand.

• Shift close with cash variance

  Expected and counted cash are compared, and any difference is noted with a reason, so every shift closes cleanly.

• Offline billing with sync

  Bills and kitchen tickets keep printing on the local printer when the connection drops; the invoice series stays unbroken.

• Automatic UPI confirmation

  A dynamic UPI QR closes the bill when the payment lands, so nobody has to check payments by hand. Works once the payment gateway is connected.

• Digital bills

  The bill on WhatsApp or email after checkout.

• Verified room charge

  Room number, surname or last four phone digits, an active stay, an open folio and the credit limit are checked before a bill posts to a room. An optional WhatsApp code lets the guest confirm.

• Typed folio lines

  Each line is a hotel charge, a transfer from the restaurant or a payment, so nothing is mistaken for revenue.

• One checkout statement

  The guest gets one statement listing the hotel invoice and each restaurant invoice separately.

• Advances and payments on the folio

  Advances taken by payment link or at the desk sit on the folio and are deducted at checkout.

• Revenue counted once

  Restaurant revenue stays in the restaurant; the folio carries only a transfer. Checkout payments never add new revenue.

• Room-charge reconciliation

  Bills charged to rooms are matched against folios: cleared at checkout, open on in-house folios, or returned as unpaid.

• Three dashboards

  CRM & customers, Sales & operations and Finance & profit, for today, this month and the last 12 months.

• Estimated labels

  Every financial figure says Estimated until the month is closed. Closing the month turns it into a final figure.

• Completeness notes

  A figure tells you what is missing, for example “salaries not yet recorded for April, so this estimate is high”.

• Number explainer

  Any dashboard figure shows its formula, inputs and gaps. Fixed metric definitions, no AI.

• Expenses and estimated P&L

  Record expenses and see an estimated profit and loss, with Excel exports.

• Nightly owner summary

  The day’s rooms, sales and collections every night, from the same definitions as the dashboards; on WhatsApp once the provider is connected.

• Budgets and alerts

  Set budgets and get an alert when actual figures move away from them.

• Month close

  Close a period so its figures move from Estimated to final.

• Per-unit P&L with shared-cost allocation

  Profit and loss for rooms, each restaurant and room service, with shared costs allocated across the units.

• Tally and Zoho Books exports

  Exports for Tally and Zoho Books, plus a GST sales register.

• Item profitability

  Drill into any dashboard and see which dishes and units really make money.

• Smart alerts

  Alerts when voids, discounts or cash differences are higher than usual, so they can be looked at early.

• Full inventory

  Suppliers, purchase orders, goods receipts, stock counts with variance and store transfers.

• WhatsApp campaigns

  Birthday, win-back and segment campaigns, only to guests who have given consent. Every message carries an opt-out link, and messages go out only between 9 am and 9 pm.

• Loyalty across stay and dine

  Guests earn points on rooms and dining in one account, with Member, Silver and Gold tiers.

• Review invitations

  Every guest gets the same review invitation after their visit. There is no review gating: happy and unhappy guests are asked the same way.

WhatsApp campaigns start sending once the WhatsApp provider is connected.

• Thirteen role templates

  From business owner, general manager and accountant to receptionist, captain, cashier, kitchen staff and housekeeping.

• Custom roles

  Copy a template into a custom role and adjust what it may see or change.

• Scoped to locations

  Permissions apply to the units each person works in: rooms, a restaurant outlet or room service.

• Manager PIN approvals

  Large discounts, voids after a kitchen ticket, refunds and rate overrides need a manager PIN. Owners set the limits.

• Shared devices

  Staff switch users on a shared billing device with a personal PIN.

• Leavers

  Deactivating a user ends their sessions on every device at once.

• Masked contact details

  Without contact permission, staff see only the last four digits of a phone number.

• Tenant isolation

  The tenant comes from the signed-in session, never from anything the browser sends. Cross-tenant tests run in every build and must fail to read another tenant.

• Sign-in with MFA

  Multi-factor sign-in for owners, managers, accountants and all platform staff, with lockout, new-device alerts and session expiry.

• Permanent activity log

  Who did what and when, in a log that cannot be edited, so every action is on record for owners and staff alike.

• Backups

  Daily backups with point-in-time recovery and regular restore drills.

• Monitoring

  Uptime, backups, restore drills and background jobs are watched by the Vertex Summit platform team.

• Main Admin Panel

  The Vertex Summit team manages tenants, properties, plans and feature flags.

• Subscription invoices

  Subscriptions are invoiced by Vertex Summit.

• Owner-approved support access

  Support can open your workspace only with your approval, for a limited scope and time. Every screen viewed is logged, and support cannot export your data.

• Support tickets with response targets

  Tickets carry response targets, such as 15 minutes when billing is down.

• Onboarding with the setup assistant

  A guided onboarding aiming at going live within 48 hours, with a menu or rate card read into drafts that people confirm.

• Booking confirmations and pre-arrival notes

  Confirmations and check-in instructions the day before arrival.

• Payment links

  Advance payment links for holds and bookings, paid through the business’s own payment account.

• Bills on WhatsApp

  The guest’s bill after checkout, from the business’s own number.

• Nightly owner summary

  The day’s rooms, sales and collections on the owner’s WhatsApp every night. Built from fixed definitions, no AI.

• Table-ready message

  Restaurants tell a waiting party their table is ready.

• Automated follow-ups

  Automated enquiry follow-ups, only to guests who have given consent.

WhatsApp template messages are charged per message by Meta. Ask us how messaging is billed for your plan.

• Munshi, your business assistant

  Ask about your business in plain language, in English, Hindi or a mix of both, for example “What are today’s sales so far?” Answers come from the same figures as your dashboards and follow each person’s role permissions.

• Guest concierge

  Answers guests’ questions from your hotel’s own FAQ, and passes guest requests straight to your staff.

• Number explainer

  Shows how any figure was worked out. It uses fixed definitions and no AI.

• Setup assistant

  Reads a photo of a menu or rate card into draft items that staff check and confirm before anything goes live.

Munshi answers from the same metric definitions as the dashboards, so Munshi and the dashboards give the same number. A manager asking the same question as the owner sees only what their role allows.

• Banquets

  Banquet and event bookings alongside rooms and dining.

• Hindi staff interface

  Staff screens in Hindi, so the team works in the language they prefer.

• Single sign-on

  Single sign-on for larger hotel groups.

• Public API

  A public API to connect Mezbaan to your other systems.

• UPI AutoPay and e-mandate

  Pay the Mezbaan subscription automatically by UPI AutoPay or e-mandate.

• Reseller portal

  A portal for partners who resell and support Mezbaan.