Mezbaan
Features

What Mezbaan does

Hotel work lives in Mezbaan Sarai, restaurant work in Mezbaan Rasoi, and Mezbaan Haveli has both. Ask Munshi and the owner’s dashboards are in every edition.

Rasoi · Haveli

POS and billing

Captains take orders on a phone or tablet, the cashier closes the bill, and every rupee lands in the right shift.

  • GST invoice series per outlet and counter
  • Offline billing with reserved number blocks
  • Cash, UPI, card, split payments and room charges
  • Voids and discounts above your limit need a manager’s PIN, and are logged
Rasoi · Haveli

KOT and kitchen display

Every kitchen station sees only its own tickets. A mixed order becomes one ticket per station, linked to the same table.

  • New, accepted, preparing, ready
  • Routing rules by category, dish, cuisine or food type
  • Rush tickets, reject with a reason, sound and flash
  • Station-only logins for kitchen staff
Rasoi · Haveli

QR menu and ordering

Each table gets its own QR code. Orders wait for a staff member to accept them before they reach the kitchen.

  • Sold-out dishes stay visible but cannot be ordered
  • Veg-only and dietary filters
  • Private ratings; two stars or less open a complaint
  • No app to install
Rasoi · Haveli

Inventory

Recipes connect each dish to its ingredients. When a bill settles, Mezbaan deducts them, once.

  • Low stock, out of stock and expiry alerts with a suggested order
  • Purchase orders, goods receipts and suppliers
  • Stock counts and transfers with reasons
  • Refunds can return ingredients to stock
Sarai · Haveli

Front desk and housekeeping

A room grid by date, check-in, folios, housekeeping states and a night audit that posts room charges.

  • Tentative holds that expire
  • Rate plans and rate overrides with a manager PIN
  • Folios with GST invoices at checkout
  • Direct booking page with your own QR code
All editions

Reports and analytics

Three dashboards built from one set of definitions. Figures stay marked Estimated until you close the day or the month.

  • Sales and operations, finance and profit
  • Per-unit P&L with shared costs split by your rule
  • Period close; Tally and Zoho Books exports
  • A nightly summary for the owner
All editions

Customer feedback

Guests rate their visit from the table or the link on their bill. Ratings stay private to you.

  • Complaints with an owner and a resolution
  • Spam protection
  • Review invitations for guests who agreed to messages
  • No review gating
Rasoi · Haveli

Store opening and closing

Start each day with an opening float and a checklist; close with a count and a printed closing report.

  • A review of everything still open before closing
  • Cash count and variance with a note
  • Business day follows the session past midnight
  • Owner can reopen with a reason
Sarai · Haveli · Rasoi New

One login for all your properties

Own more than one hotel or restaurant? Switch between them with one owner login and see today’s figures for all of them together.

How it works

  • Switch properties from the sidebar, no second login
  • Today’s sales, orders and rooms for every property
  • Each property keeps its own GST, staff and plan
  • Linked with that property’s own password and code
Rasoi · Haveli

Multi-outlet management

Each outlet keeps its own tax settings, invoice series, menu and reports, in one workspace.

  • Separate invoice series per outlet and counter
  • Staff limited to the outlets they work in
  • Dashboards and exports per unit
  • Each extra outlet is a fixed add-on
Integrations

What connects to Mezbaan, honestly

What works on day one, what needs an account of your own, and what is not built yet.

Works today

Tally and Zoho Books

Export files your accountant imports. Formats not yet verified against every Tally or Zoho Books version: test on a copy first.

Needs your account

WhatsApp Business

Bills, confirmations and the nightly summary from your own number, once a Meta WhatsApp Business account and approved templates are set up.

Needs your account

E-mail

Sent through your own mailbox (SMTP) once it is connected.

Needs your account

Payment gateway

Automatic UPI confirmation and payment links once a gateway that sends signed confirmations is connected.

Needs a partner

Zomato and Swiggy

Delivery orders through an integration partner, which is a separate paid service. Screens, item mapping and test orders are ready.

Entered by staff

OTA bookings

Booking.com, Agoda and MakeMyTrip bookings are entered with their source and sit on the room grid with your direct bookings.

WhatsApp template messages are billed by usage at Meta's rates from a prepaid wallet. Ask Munshi includes 300 questions a month; heavy use is billed as an add-on.

See it run with your own rooms and menu.

We run the demo on a video call with your room types or menu loaded, so you can judge it on your own work.