Questions and answers
Straight answers about what Mezbaan does today.
Getting started
Can I use Mezbaan today?
Yes. Existing customers sign in; anyone else can book a demo and start a 15-day free trial.
Which kinds of business is Mezbaan for?
Owner-run hotels, hotels with their own restaurant, and standalone restaurants and cafés, each with its own edition: Sarai, Haveli and Rasoi.
What size of business is it built for?
Every size, from a five-room homestay or a single café to hotels with their own restaurant and several outlets. Plans are published up to 40 rooms; larger properties and groups get a custom plan.
What happens during setup?
We check GST and invoice settings with your accountant, load your rooms, rates, menus and tables, create staff accounts and train your team in two sessions.
How will I know the trial is working?
On day 14 we review together how much of your daily work runs on Mezbaan and what is left.
If I open a restaurant later, do I have to move my data?
No. Changing edition switches modules on in the same workspace. Nothing is migrated.
Can you import data from my current software?
Menus can be pasted in as text and checked by the setup assistant before they are saved. Guest histories and past bills from other software are not imported automatically today.
Operations
Does billing work without internet?
Yes, on a registered billing counter. Bills and kitchen tickets keep printing, invoice numbers stay in an unbroken series, and everything syncs when the connection returns.
How are restaurant bills charged to a room?
Only after five checks pass: room number, guest surname, active stay, open folio and credit limit.
Will restaurant revenue be counted twice?
No. The restaurant keeps the sale and the folio records a transfer, so totals reconcile.
How does Mezbaan use WhatsApp?
For transactional messages such as bills and confirmations, from your own number, once your WhatsApp provider is connected. Marketing messages need the guest’s consent and include an opt-out.
Does Mezbaan connect to OTAs or a channel manager?
Not directly today. Staff enter OTA bookings with their source, and they sit on the room grid with your direct bookings.
Does Mezbaan handle GST?
Yes. It issues GST invoices, with tax rules set per property, outlet and item. Confirm the settings with your accountant during setup.
Is automatic UPI confirmation available?
Once a payment gateway that sends signed confirmations is connected. Until then, staff record UPI references.
Which devices does it run on?
Any computer, tablet or phone with a modern browser. Printing goes through the device’s own printing.
Data, privacy and Munshi
What happens to my data, and can I export it?
Your data stays in your own workspace, kept apart from other businesses. You can export for Tally and Zoho Books, or as CSV files, at any time.
Can your support team see my data?
Only with your approval, for a limited scope and time, and every screen they open is logged.
How does Mezbaan approach India’s data protection rules?
It is designed with them in mind: recorded consent, tracked data requests, masked contact details and encrypted ID documents. This is not a certification or a legal opinion, and each business remains responsible for its own compliance.
Does Mezbaan use AI?
In a few places. Ask Munshi answers questions about your business and shows how it worked the answer out; reports themselves use fixed definitions; the setup assistant drafts menus that a person confirms.
Pricing and support
How much does Mezbaan cost?
From ₹699 a month for one restaurant outlet, ₹999 for a hotel of up to 15 rooms and ₹1,499 for a hotel with a restaurant. See pricing for every plan.
Can I pay monthly and cancel anytime?
Yes. Every edition has monthly plans with no lock-in. Cancel before your next billing date and you will not be billed again; your data stays yours to export.
Who issues the invoice for my subscription?
Vertex Summit, which builds, runs and supports Mezbaan.
How fast does support respond if billing stops?
Tickets marked “billing is down” have a 15-minute first-response target. You can raise a ticket any time from Help & support in the app.
See it run with your own rooms and menu.
We run the demo on a video call with your room types or menu loaded, so you can judge it on your own work.