New
Answer every guest on WhatsApp, even at midnight.
Guests message your own WhatsApp Business number. When you switch the bot on, it answers from what Mezbaan already knows, and anything it cannot answer goes to a person in the WhatsApp inbox.
In Mezbaan Sarai, Mezbaan Haveli and Mezbaan Rasoi.
| Guest | Last message | Handled by |
|---|---|---|
| Room 204Guest | “2 towels please” | Request created |
| PriyaBooking enquiry | “Room for 12 Dec?” | Bot sent link |
| Room 107Guest | “AC not working” | With staff |
The same questions, all day and all night
Is a room free, what is on the menu, can I get towels. Messages after closing wait until morning, and some are never answered.
- Booking enquiriesSends your direct booking link. A reply with dates becomes an enquiry for your team.
- Guests in the hotelRoom-service link for their own room, and requests such as towels turn into tasks with a due time.
- Menu and check-inAnyone can ask for the menu with prices; upcoming guests get the online check-in link.
- Hand-off to staffAnything else goes to a person. A staff reply pauses the bot in that chat for 12 hours.
Switch it on in three steps
- 1
Connect your number
Connect your WhatsApp Business number on Meta to Mezbaan, with your app secret.
- 2
Turn the bot on
Switch on the guest bot in settings. Your booking page, menu and FAQ answers are used as they are.
- 3
Reply from the inbox
Staff see every chat in Mezbaan and reply within WhatsApp’s 24-hour window.
The details that matter
Questions
What do I need?
A WhatsApp Business account on Meta with your number connected to Mezbaan. Message charges are billed by Meta from your prepaid wallet.
Can staff reply from Mezbaan?
Yes, within 24 hours of the guest’s last message, as WhatsApp allows.
Which editions include it?
Every edition: Mezbaan Sarai, Mezbaan Haveli and Mezbaan Rasoi.