Why Mezbaan exists, who builds it, and the promise behind it — in the words of Vikas Kumar, founder of Vertex Summit.
“We listen, we build what you need, and we stand behind it.”
Owners in this business remember their guests by name and their numbers by heart. What they rarely have is time. Registers, WhatsApp groups and three different apps eat their evenings, and the team at the front desk and in the kitchen gets blamed for gaps the tools created.
We built Mezbaan so owners and their teams can work from one account they all rely on: every bill in its place, every figure explained, and Munshi ready to answer in the language you speak.
Our promise is simple: we listen, we build what you need, and we stand behind it. You focus on being the host. We will take care of the numbers.
Vikas Kumar started out as a designer in Himachal Pradesh. Over 7+ years he led branding and campaigns for more than ten government departments — from District Administration Chamba to HPSRLM’s HIMIRA brand — and for businesses in education, real estate, immigration, fintech and travel.
Along the way he kept seeing businesses paying for posts, ads and websites that never fixed the real problem. A beautiful creative can’t save a slow website, and more ads can’t fix a funnel that loses every lead.
So he rebuilt Vertex Summit around one idea: every client relationship starts with an honest audit, and every rupee is tied to a result the client chose.
Hospitality showed the same pattern up close. Owner-run hotels and restaurants — especially in tourist towns — often run on registers and disconnected tools, so room charges miss the folio and the numbers never match. Vertex Summit built Mezbaan to fix that at the root: one system for the front desk, restaurant and room service.
The Vertex Summit way: understand how a property runs today, and where the tools get in the way, before changing anything.
Front desk and kitchen staff get blamed for gaps the tools created. One shared account removes those gaps.
Numbers use one definition, say where they came from, and stay labelled Estimated until the month is closed.
A Hindi interface for staff, and Munshi answering in English, Hindi or a mix of both.
Vertex Summit builds and runs the Mezbaan platform, looks after support and issues its subscription invoices. The same team that diagnoses before it delivers now stands behind the software your property runs on.
Tell us about your business and we will walk you through the product, or set up a pilot at your property.
