Arrivals and check-in
Today’s arrivals appear beside the grid. Assign a room, check the guest in and the folio opens with the rate plan (EP, CP, MAP or AP) you sold.
A sarai is the inn where a traveller rests for the night. Hotels, guesthouses and homestays.
Hotel software for the person at the front desk
Mezbaan Sarai is for independent hotels, guesthouses and homestays. It puts rooms, bookings, guests, folios and the night audit on one screen, so the receptionist works from the system instead of the register.
Who it is for
- Independent hotels of roughly 10 to 40 rooms on published plans; larger properties get a custom plan
- Guesthouses and homestays
- Owners who are also the manager and take the late booking
Same software, same data. Moving from Sarai or Rasoi to Haveli switches modules on in the same workspace, so nothing is migrated.
Your problems
What it fixes
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Bookings in a register and on WhatsApp
Double bookings happen when two people take calls.
One room gridEvery booking on a grid by room and date. Tentative holds expire on their own, so a room is not blocked forever.
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Checkout takes a calculator
Advances, extra beds and room service are added up by hand.
A running folioAdvances, room charges and payments post to the folio as they happen; checkout prints the GST invoice.
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Housekeeping shouts across the lobby
Reception does not know which rooms are ready.
Room states on the gridClean, dirty, inspected or out of order beside every room number, updated from the housekeeping screen.
Included modules
What Mezbaan Sarai runs
Housekeeping
Housekeepers mark rooms as they finish them. Out-of-order rooms are taken off sale with a reason.
Folios, invoices and the night audit
The night audit posts room charges and closes the business day. Folios show what each guest owes, and checkout produces a GST invoice.
Direct bookings from your own page
Share a booking page link or QR code. Guests see live availability; payment links need a payment gateway connected.
Guest records and enquiries
Repeat and VIP guests are recognised; enquiries are tracked until they book or drop.
Owner dashboards
Occupancy, ADR, RevPAR and collections, today and this month.
Banquets
Hall bookings with clash checks and invoicing for event business.
Online check-in and Form C
Guests fill in their details and upload an ID before arrival. Foreign guests give their passport and visa details for Form C.
Staff attendance
PIN clock-in and clock-out, advances and a monthly salary sheet.
WhatsApp guest bot
Guests message your own number for a room or a request; staff take over from one inbox.
OTA bookings (Booking.com, Agoda, MakeMyTrip) are entered by staff with their source. A live channel-manager connection is not built yet.
Munshi for hotels
Ask Munshi how the hotel is doing
Occupancy, arrivals, dues and collections, in plain English. Munshi answers from your front desk and folios, so you do not have to call reception for a number.
- Shows the period, the figures and how it worked them out
- Follows each person’s role
- A nightly summary and alerts come to the owner
Ask MunshiYour figures, your permissions
Illustrative sample data
Occupancy this month
Occupancy for this month is 71.5%: 412 room nights sold of 576.
| ADR | ₹2,850 |
|---|---|
| RevPAR | ₹2,039 |
| Room revenue | ₹11,74,200 |
How: Room nights posted at night audit ÷ rooms available × nights.
Source: Room nights posted at each night audit this month. Doon Valley Residency, a sample 24-room hotel.
Occupancy for this month is 71.5%: 412 room nights sold of 576.
| ADR | ₹2,850 |
|---|---|
| RevPAR | ₹2,039 |
| Room revenue | ₹11,74,200 |
How: Room nights posted at night audit ÷ rooms available × nights.
Source: Room nights posted at each night audit this month. Doon Valley Residency, a sample 24-room hotel.
Sat, 24 Oct: 6 arrivals, 4 departures, 17 in house now.
| Still to arrive | 3 |
|---|
How: From reservations; names are on the front desk screen.
Source: Reservations and in-house stays. Doon Valley Residency, a sample 24-room hotel.
₹1,42,600 is outstanding on 17 open folios.
| Folio | Balance |
|---|---|
| F-1042 | ₹24,800 |
| F-1038 | ₹18,350 |
| F-1045 | ₹12,600 |
How: Charges and transfers minus payments on folios still open.
Source: Open guest folios. Doon Valley Residency, a sample 24-room hotel.
UPI received for yesterday: ₹38,900 of ₹71,450 in all.
| Method | Amount |
|---|---|
| UPI | ₹38,900 |
| Cash | ₹21,300 |
| Card | ₹11,250 |
How: Money received, including GST. Room charges are collected on the folio, so they are not counted twice.
Source: Payments recorded on bills and folios yesterday (day closed at night audit). Doon Valley Residency, a sample 24-room hotel.
Pick a question to see Munshi answer.300 questions a month in every plan
For your CA
Books your CA can close, from Sarai
GST settings are confirmed with your accountant during setup.
GST invoice at every checkout
Folios close into a GST invoice in the property’s own invoice series.
Night audit closes each day
Room charges post at night audit, so daily figures move from Estimated once the day is closed.
Exports your CA can import
Tally XML, a Zoho Books journal CSV and a GST sales register.
Month close
Close the month with a checklist; only the owner can reopen it, with a reason.
Pricing
Mezbaan Sarai pricing
Pay monthly and cancel anytime, with no lock-in. Yearly billing is optional and costs 15% less. Start with a 15-day free trial; no card is needed.
Up to 15 rooms
₹999 a monthor ₹10,190 a year
16–40 rooms
₹1,699 a monthor ₹17,330 a year
Larger property?
40+ rooms, more than one property, or several outlets: we build a custom plan.
Compare plans
FAQ
Questions about Mezbaan Sarai
Is Sarai suitable for a homestay with five rooms?
Yes. The smallest Sarai plan covers up to 15 rooms. You can switch off modules you do not need, such as banquets.
Does Sarai connect to Booking.com or a channel manager?
Not directly today. Staff enter OTA bookings with their source, and the grid shows them alongside direct bookings. A channel-manager connection is not built yet.
Can guests pay online?
The booking page and folios can send payment links once your payment gateway is connected. Until then, staff record payments and UPI references at the desk.
What if I open a restaurant later?
Move to Mezbaan Haveli. It is the same workspace with the restaurant switched on, so your rooms, guests and history stay where they are.
Is it the same software as the other editions?
Same software, same data. Moving from Sarai or Rasoi to Haveli switches modules on in the same workspace, so nothing is migrated.
Does Sarai help with Form C for foreign guests?
Yes. The online check-in link collects passport and visa details and the passport photo page, and lays them out in the FRRO portal’s order with the 24-hour deadline. Your staff still submit Form C on the portal.
Can guests check in online before they arrive?
Yes. Send the link from the reservation on WhatsApp. The guest fills in their details and uploads an ID, and the desk sees it at check-in.
Request a demo
Book a hotel demo
Tell us a little about your property. We will call to fix a time and set up the demo with your own room types.
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