Hear about a bad evening before the internet does
Guests can rate their visit from the table or from the link on their bill. Ratings stay private to you, and a rating of two stars or less opens a complaint the owner sees straight away.
In Mezbaan Sarai, Mezbaan Haveli and Mezbaan Rasoi.
Unhappy guests rarely complain at the table. They post a review a week later, and the owner never gets the chance to make it right.
Ratings, complaints and follow-up
Filter ratings by source, score and outlet. Mark them reviewed, hidden or spam; hidden and spam ratings do not count towards your score.
The details that matter
Complaints with an owner
Each complaint records who called the guest and how it was resolved.
Spam protection
Rate limits, a hidden trap field and link filtering keep junk out.
Review invitations
After a stay or meal, guests who agreed to messages can get one invitation to review you publicly.
No review gating
Every guest is invited the same way, whatever they rated, as Google’s rules require.
Questions
Will a bad rating be posted on Google?
No. Ratings in Mezbaan are private. Guests can choose to review you on Google separately; Mezbaan never posts for them.
Can I reply to a rating?
You can follow up as a complaint: call the guest, record what you did and close it. Replies are not published.
Do review invitations need WhatsApp?
Yes. Invitations go to guests who agreed to messages, through your WhatsApp provider once connected.
See it run with your own rooms and menu.
We run the demo on a video call with your room types or menu loaded, so you can judge it on your own work.